Returns & Refunds Policy

Shop orders

• Unopened items: return within 30 days of delivery for a full refund of the item price.
• Opened items: for hygiene reasons, a gloss that has been used can't be returned unless it is faulty or arrived damaged.
• Faulty or damaged: tell us within 7 days of delivery with a photo and we'll replace it or refund you — your choice, and we cover the cost.
• Wrong item delivered: let us know and we'll send the right one and arrange collection of the wrong one at our cost.

How to start a return

• Email hello@rightongloss.com with your order number and what went wrong.
• Attach a photo if the item is damaged or faulty.
• We'll reply within one business day with the next step and a return address.
• Send the item back in its original packaging, unused and unopened.

Refunds

Once your return arrives and is checked, we refund the item price to the original card or payment method you used. The refund is issued within 5 business days of us receiving the item, and your bank usually shows it within a further 3–10 business days. Shipping charges are refunded only when the return is because of a fault or our mistake.

Wholesale and distributor orders

Bulk orders of 10 boxes or more are handled differently because they're bought for resale. Check a case the day it arrives and report shortages or damage within 7 days with photos. Unopened, unopened retail boxes in sellable condition can be returned within 14 days of delivery; boxes that have been opened, used or have damaged outer packaging can't be resold and are not returnable. Contact your account manager before sending anything back — returns shipped without an approval reference can't be accepted.

Exchanges

Want a different shade instead of a refund? Ask us. We'll swap an unopened item for another shade of equal value, or refund you and let you order again.

If you change your mind

Shade photos look different on every screen. If a gloss simply isn't you, send it back unopened within 30 days and we'll refund it — no explanation needed.